🗒️#5 Reporting Rule Breaks

All rule violations, complaints, or issues must be submitted via a Discord ticket. The /report command in-game is reserved exclusively for reporting bugs, glitches, or development-related issues (e.g., “I am stuck under the map after completing the garbage truck job”).

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🗂️ Opening a Ticket

When submitting a ticket, please include the following information:

• In-Game Name: Your character’s full name

• Server ID (if known): Use /id in-game, or leave blank if unknown

• Type of Ticket:

  • Rule Break / Exploit

  • Staff Complaint

  • Compensation Request

  • Ban Appeal

  • Other

• Date & Time of Incident: Include your time zone if possible

• People Involved: Names or IDs of players/staff involved

• Description of the Issue: Be detailed, objective, and concise

• Video Evidence or Screenshots: Attach directly to the ticket or provide links (clips must be at least 5 minutes long if recording gameplay)

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⚠️ Guidelines

• Tickets that are vague, incomplete, or show no effort or evidence may be delayed or closed.

• Always remain clear, factual, and respectful in your submissions.

• Staff will review all tickets thoroughly and take appropriate action based on the evidence provided.

Properly formatted tickets help ensure fair, fast, and accurate resolution for all players.